Returns and Exchanges

 

Let’s face it, sometimes something doesn’t fit right, or the color isn’t exactly what you were expecting. We understand and want you to be satisfied with your order, so here is our easy return policy.

 

Return Instructions

Please follow the below instructions to process your return:

1. Click the link below to enter your email and order confirmation #

Return Your Order Here

2. Select which item(s) you would like to return or exchange.
3. Provide us with the reason for your return or exchange.
4. IMPORTANT: Within 5 business days we will send you a Return Authorization Number. You must write this number on the outside of your return package.
5. Ship the product back to us at:

 

Club Ride Apparel
C/O: ZG Collective- RA# (Do not ship your return or exchange without a Return Authorization Number)
550 Coney Island Drive
Suite 103
Sparks, NV
89431

 

You must return the item(s) within thirty (30) days of the original shipment date. Once we receive your return package, please allow fourteen (14) business days for your return to be processed. You will receive an email confirmation when your refund has been processed or credited. You will also receive an email confirmation when your exchange has been shipped.

Sale & Clearance items are non-refundable and may only be exchanged for other product or store credit.

If you believe you have received defective or incorrect merchandise (style, size, color), you must contact Customer Service at customerservice@clubrideapparel.com or call us at 877.708.2582 within five (5) days of receipt and provide a photo of the defect.

 

If You Purchased From Another Website Or Retailer

If you purchased your product at a location or website other than clubrideapparel.com you will need to return/exchange your products through store or website in which the original purchase was made. The retailer you purchased from will be able to assist you in making your return.

 

International Returns & Exchanges

All extra delivery charges, Duties, Taxes, Customs Fees and any other fees that may be required when importing products into a foreign country outside of the United States are non-refundable to the customer and will not be paid for by Club Ride on any orders or exchanges. Due to the above, we cannot accept International exchanges or returns.

 

Warranty Policy

Club Ride stands behind our high quality fabrics and construction to perform under normal and strenuous conditions.  Our product warranty extends for one year from date-of-purchase for any defects in materials or craftsmanship.  Failures due to accidents or improper care are not covered under our warranty. To file a warranty claim please contact customer service at customerservice@clubrideapparel.com or call us at 877.708.2582.