Returns and Exchanges

Let’s face it, sometimes something doesn’t fit right, or the color isn’t exactly what you were expecting. We understand and want you to be satisfied with your order, so here is our easy return policy.

How to Return or Exchange

  1. Login to your customer account by following the link below to create a return or exchange:

Login or Create My Customer Account - To Start a Return or Exchange  

If you have any issues logging into your customer account contact customer service by emailing service@clubrideapparel.com

  1. Once in your customer account page select which order has the item(s) you would like to return or exchange.
    3. Provide us with the reason for your return or exchange.
    4. Once completed you will be able to print a return shipping label. A second label will be emailed to the email address you provided in case you have any issues.
    5. Ship the product back to us.

 

Return Policy Qualifications & Details

FREE Exchange policy

Club Ride offers free exchanges for products of equal or greater value within thirty (30) days of the original shipment date.The shipping label will be a UPS label you print and attach to the package  Some exclusions apply, please read below for details. 

Return policy

Customers are responsible for the $7.95 pre-paid label for a return.Returns must be processed within thirty (30) days of the original shipment date. The shipping label will be a UPS label you print and attach to the package Some exclusions apply, please read below for details. 

Gift Return Policy

Club Ride offers free returns & exchanges for products of equal or greater value within thirty (30) days of the original shipment date. The shipping label will be a UPS label you print and attach to the package  Some exclusions apply, please read below for details. 

International Returns

Club Ride offers returns for refund on international orders within thirty (30) days of the original shipment dates. Club Ride does not offer free return shipping on international orders. Some exclusions apply, please read below for details.

Return & Exchange Policy

Items being sent back must be in original condition (unworn, unwashed, unaltered) with tags including Club Ride Apparel hangtags attached. Chamois must be tried on with a garment underneath. Exchange items will ship once the return product has been received & scanned by the shipping provider confirming that it is in transit back to our warehouse. Returns for refund will process within fourteen (14) business days once the product is received by our warehouse. You will receive an email confirmation when your exchange or refund has been processed. 

Final Sale Items:

All items marked 60% off or Final sale are not eligible for Returns & Exchanges. 

 

If You Purchased From A Ride Center Location

If you purchased your product from a Club Ride Ride Center location or website other than www.clubrideapparel.com you will need to return/exchange your products through store or website in which the original purchase was made. The retailer you purchased from will be able to assist you in making your return.