Frequently Asked Questions

How to Recieve Free SHipping

All US shipped orders are eligible for free USPS shipping $100+. All you need to do is set up a Club Ride account, and be signed in. To secure free shipping, create a customer account by following this link. Then check that you are logged in to see free shipping at checkout on orders over $100 USD.This excludes Pro Program accounts and international shipments.

Free Shipping Not Applying at Chekout

Please logout and log back in, as it is common that your internet browser has timed out and you’re no longer signed in. The items in your cart will be saved.

Tracking says delivered but it is not at my address or mailbox:

Typically, in these situations the package arrives 24-48HRS later. That being said, if you don't see the package by the end of the week let us know and we'll process a claim with USPS and reship your order.  Reach out to Customer Service here 

Warranty

Club Ride stands behind our high quality fabrics and construction to perform under normal and strenuous conditions.  Our product warranty extends for the life of the product for any defects in materials or craftsmanship.  Failures due to accidents, wear and tear or improper care are not covered under our warranty. Proof of purchase is required for all warranty claims. Lifetime warranty does not extend to accessory products.  To file a warranty claim please fill out the form located in your customer account:

Login/Create My Customer Account

Crash Replacement

Riding bikes can be a dangerous passion and we understand accidents happen. While crashes and damaged products are not covered by our warranty against defects Club Ride stands behind our community of consumers with a crash replacement program. If you accidentally crash and rip, tear, break, damage, split, lacerate, slash, gash, or destroy a Club Ride product you may qualify for a discount to replace your Club Ride product. Proof of purchase is required for all crash replacement claims. 

Login/Create My Customer Account

30 Day Free Refund or Exchange:

Club Ride offers free refunds or exchanges for products of equal or greater value within thirty (30) days of the original shipment date. Some exclusions apply, please read below for details.

How long to Process a return for refund:

Returns for refund will be processed within fourteen (14) business days once the product is received by our warehouse. You will receive an email confirmation when your exchange or refund has been processed.

How to process a return or exchange

Most orders are eligible for free returns and exchanges.  To process a return you MUST have an account with Club Ride.  Please Login or Create an account and follow the prompts to Return or Exchange. 

Gift returns and exchanges

First you must have an account.  Please Login or Create an account and follow the prompts for “Gift Return”.  You must know the order number and Zip Code that the original order was placed with. 

PRO Returns

Pro Orders are only eligible for the same product exchange in different sizes or colors.  Below is a link to login to your account from there you can process an exchange.

https://www.clubrideapparel.com/account/login

Please refer to our Pro Account Policies from when you signed up for your account:

"Exchanges: Club Ride is proud to lead the industry by offering our pro's the ability to exchange products or use credit toward another purchase. To provide this service we do need to pass the cost of return shipping and warehouse restocking fees to you at $10 return shipping and $2.95 restocking fee regardless of the number of items exchanged. To exchange items go to your account page and follow the exchange steps beside the order in question. No returns for credit or refund are accepted."

https://www.clubrideapparel.com/pages/pro-application

Expert Voice Returns

Our relationship with Expert Voice strictly prohibits the return or exchange of goods bought through their platform at the Pro Price. I do apologize but can offer an equal 1x discount to the code used for this purchase to help this situation. You are more than welcome to gift or resell the item in question at your discretion.

This acknowledgement of policy is stated on the Expert Voice redirect platform under the "Deal Guidelines" pop up screen that enables the click through to visit the Club Ride website.


If there are further questions regarding this issue please direct those to Expert Voice using the following options:

 https://expert-support.expertvoice.com/hc/en-us/requests/new

866-376-4685 M-F *:30am - 5:30pm MST

"Exchanges: Club Ride is proud to lead the industry by offering our pro's the ability to exchange products or use credit toward another purchase. To provide this service we do need to pass the cost of return shipping and warehouse restocking fees to you at $10 return shipping and $2.95 restocking fee regardless of the number of items exchanged. To exchange items go to your account page and follow the exchange steps beside the order in question. No returns for credit or refund are accepted."

https://www.clubrideapparel.com/pages/pro-application

How to Purchase a Gift Card

How to check Gift Card Balance

To check your Club Ride gift Card Balance go to: https://www.clubrideapparel.com/pages/check-gift-card-balance

How to become a dealer

Interested in selling Club Ride products? Please reach out to Michael Bennet at michael@clubrideapparel.com

Custom Screen Printing Program

Reach out to Michael@clubrideapparel.com